Payments, Refunds and Pricing

NextPass applies a 15% processing fee to the toll amount that includes the passthrough fees from our payment service providers and credit card merchants. Additionally, NextPass applies the processing fees charged by the state toll agencies.

State toll agencies determine prices based on different factors such as vehicle type and distance - or maximum toll prices when at dynamic tolling facilities.

Toll charges will show up in the "Tolls" section within 2 or 3 business days from the date of the trip. However, in some occasions, toll road operators may have different timeframes for processing toll transactions. The toll charge could take up to 60 days from the trip date to appear on your NextPass account.

You will receive a toll receipt by email as soon as the payment is charged to your credit or debit card. This charge usually happens within 1 or 2 business days after your trip date. However, in some occasions, toll road operators may have different timeframes for processing toll transactions. In this case, it may take up to 60 days for you to receive the toll receipt by email.

Toll payments are charged automatically, so you don´t need to confirm.

No, there is no balance required with NextPass. With NextPass, you will only be charged for the trips you take. You never have to pay in advance.

We are sorry to hear that you have received a charge for a trip that you did not take. Please verify that you entered the correct license plate numbers in your NextPass account. Once you have checked the license plates in your NextPass account and you need further assistance, contact us at support@NextPass.io or call 1-888-814-7766.

You can pay by credit or debit card.

You can use the new credit or debit card immediately.

Yes. You can add additional credit or debit cards on file as your backup payment method. If one fails to process, we'll try the next card in your account.