Toll Experience

FAQs

The tolling agency will take a picture of your license plate. Once we are notified of your trip we can then charge you on your NextPass account.

If you are using a facility on the list of toll roads where NextPass is supported, just drive through!. Toll booths show a green light when a vehicle with a transponder approaches and the transponder signal is recognized. NextPass is not a transponder (or tag). With NextPass, your license plate will be recognized so you can keep driving even if the light is red. Please note that the app is not supported at the Dulles Greenway, the Chesapeake Bay Bridge-Tunnel, and RMTA´s toll facilities that are not open road tolling such as the Boulevard Bridge.

No. Once your NextPass account is active, the state toll agency uses your license plate to confirm your toll activity.

No worries! You don't need your cell phone turned on or with you when you travel on a toll road. Once your NextPass account is active, the toll agency uses your license plate to confirm your toll activity.

Nope! Once your NextPass account is active, the toll agency uses your license plate to confirm your toll activity and sends us a bill to process payment to your NextPass account. So no need to have the geolocation function enabled on your cell phone when you travel.

The only account that will be charged is the one the vehicle going through the toll is registered in NextPass.

No.

If you receive a toll charge that you believe is incorrect, please contact us at support@NextPass.io or call 1-888-814-7766 and we will help you resolve the issue.

If you receive a violation notice referring to a trip made while your NextPass account was active please contact us at support@NextPass.io or call 1-888-814-7766 and we will work with you to resolve the issue.

You can always contact the state toll agency on your own to dispute a payment.

No, you can only pay tolls with NextPass at this time. However, with NextPass you don’t have to worry about agency violations in the Commonwealth of Virginia. Tolls are automatically charged to the credit or debit card saved as the method of payment in your NextPass account.

When tolls are dynamic they change according to demand and volume of traffic

Both are a set of lanes or highway where the price varies in response to traffic conditions. Toll prices are not static, they can be higher at peak times and lower during off-peak times.
Easy toll payments in Virginia Easy toll payments in Virginia