Manage Your Account
FAQs
If you've canceled your account and notice charges on your credit or debit card, don't worry. These charges are likely related to trips you took before canceling your account. After canceling, your account no longer registers new trips. However, it's important to note that it can take toll agencies up to 60 days to process and post trips. So, any charges you see after cancelation are likely from trips taken during your active account period.
Please make sure the password you are trying to enter is longer than 8 characters and contain at least 3 of the following: An uppercase letter, a lowercase letter, a number and a symbol (ex: !,@,$,#, etc.).
If you haven't received the verification code email, here's what you can do:
1. Wait a few minutes and check your spam folder. Sometimes, it may take a little time for the email to arrive.
2. If you still don't see the email, open the app and go to the "Verify your email" screen.
3. Tap on "Resend verification code" to have the email resent.
4. Once you receive the verification code email, enter the code in the app to confirm your email address.
If you continue to experience issues or need further assistance, please reach out to our support team.
To set up your account, you'll need a valid email address, vehicle license plate number, and a valid credit or debit card.
To cancel your account, follow these steps:
1. Go to the "Account" section.
2. Select "Personal Information".
3. Click on "Delete Account".
Please be aware that uninstalling the app alone will not close your account or unregister your vehicle(s) with NextPass. We're sorry to see you go, and if you have any further questions or need assistance, please don't hesitate to reach out to our support team.
To reset your password:
1. Go to the login page and select "Forgot your password."
2. Enter your email address and click "Continue."
3. Check your email (including the spam folder) for a verification code.
4. Enter the verification code to proceed.
5. Set a new password and click "Continue" for confirmation.
Now you can log in with your updated password. For further assistance, contact our support team.
You can begin using NextPass to pay for tolls 24 hours after you've added your license plate number and a valid payment method. Make sure you see the message "Active in 18 states" on your vehicle's detail page within; this indicates that you're ready to start using NextPass for toll payments.
Get in touch with us!
We’re happy to answer any questions.