Manage your account
FAQs
To get started with NextPass and switch from another toll payment provider like E-ZPass or SunPass, follow these steps:
1. Download the NextPass app: Visit the Apple App Store or Google Play Store to download the NextPass app on your mobile device.
2. Create an account: Open the app and sign up by providing your email address and creating a password.
3. Add your vehicle information: Enter your vehicle's license plate number and the state where it's registered.
4. Set up payment method: Add a valid credit or debit card to your account for automatic toll payments.
5. Deactivate old accounts: Cancel or remove your vehicle from any existing toll payment accounts (e.g., E-ZPass, SunPass) to avoid potential double charges.
6. Remove existing toll tags/transponders: Take out any toll tags or transponders from your vehicle, including those in the glove compartment or trunk. NextPass won't work properly if these are present.
7. Wait for activation: Your vehicle should be activated in the NextPass system within seconds. Check for an "Active" status on your vehicle's details page in the app.
8. Start driving: Once activated, you can immediately start using NextPass on supported toll roads in the 18 states where it's available.
Remember, NextPass is designed for use on free-flowing toll roads and doesn't work with gated toll booths. Also, be aware that toll charges may take up to 30 days to appear on your NextPass account after your trip, but most appear within 24 hours.
By switching to NextPass, you'll enjoy benefits such as no prepayments, no monthly subscriptions, and the ability to manage multiple vehicles without the need for physical toll tags/transponders.
If you've canceled your NextPass account but still see charges on your credit or debit card, there are a few important factors to consider:
1. Processing delay: Toll charges can take anywhere from 3 to 30 days to process and appear on your account. This means that even after cancellation, you may see charges for tolls you incurred before canceling your account.
2. Final billing cycle: NextPass may process a final billing cycle to clear any outstanding toll charges that were pending at the time of cancellation.
3. Retention period: As outlined in our Terms and Conditions, NextPass may retain your payment information for up to 60 days after account cancellation. This is to ensure all final charges are properly processed.
4. Late-arriving tolls: Some tolling agencies may take longer to report toll usage, resulting in charges appearing after account cancellation.
If you're concerned about charges appearing after cancellation, we recommend:
- Reviewing your toll history in the app or on our website to verify the dates of the charges.
- Contacting our customer support team at support@nextpass.io for a detailed explanation of any post-cancellation charges.
- Keeping your payment method active for at least 60 days after cancellation to avoid any potential issues with final billing.
Rest assured, NextPass is committed to transparent billing practices. If you believe there's an error in your charges, our customer support team is ready to assist you in resolving the issue promptly.
Please make sure the password you are trying to enter is longer than eight characters and contain at least three of the following:
- An uppercase letter
- A lowercase letter
- A number
- A symbol (ex: !,@,$,#, etc.)
If you didn't receive a verification code in your email after attempting to set up your NextPass account, don't worry—there are several steps you can take to resolve the issue:
1. Check your spam or junk folder:
Sometimes, verification emails can end up in your spam or junk folder. Be sure to check these folders in your email account to see if the code was mistakenly filtered there.
2. Verify email address:
Double-check that you entered your email address correctly during the registration process. A small typo can prevent the verification email from reaching you.
3. Resend the verification code:
Return to the NextPass app or website and look for an option to resend the verification code. This is often available on the same screen where you initially requested the code.
4. Wait a moment:
Sometimes, there may be a slight delay in receiving the verification email due to server processing times. If you’ve just registered, wait a few minutes and check your inbox again.
5. Try a different email address:
If possible, consider using an alternative email address for registration. This can help determine if the issue is specific to your original email provider.
6. Contact customer support:
If you've tried all of the above steps and still haven’t received your verification code, reach out to NextPass customer support for assistance. You can do this through the app, by emailing support@nextpass.io, or by visiting our website for additional help.
By following these steps, you should be able to successfully receive your verification code and complete your NextPass account setup!
To set up your NextPass account, you will need a few essential items to ensure a smooth registration process. Here’s what you need:
1. Download the NextPass app: Start by downloading the NextPass app from the Apple App Store or Google Play Store. You can also sign up on the NextPass website.
2. Email address: You will need a valid email address to create your account. This will be used for account verification and communication.
3. Vehicle information: Enter your vehicle's license plate number and the state in which it is registered. This is crucial as NextPass relies on your license plate for toll processing.
4. Payment method: You must provide a valid credit or debit card to fund your toll payments. Ensure that the payment method is active and has sufficient funds to cover your toll expenses.
5. Remove your vehicle from other tolling account(s): To ensure your tolling transactions are paid with your NextPass account, please remove your vehicle(s) from any other previous tolling account(s). E.g. E-ZPass, iPass, etc.
6. Remove existing toll tags/transponders: If you have any existing transponders or toll tags, they need to be removed from your vehicle, as having them may interfere with the NextPass system.
Once you have these items ready, follow these steps:
- Open the app or website, create your account using your email, and enter the required vehicle and payment information.
- After completing registration, wait for your vehicle to be activated in the NextPass system before you start using it for toll payments.
With these steps completed, you'll be ready to enjoy a hassle-free toll payment experience with NextPass!
Absolutely! You can use the same NextPass account for both personal and rental cars. NextPass allows you to register multiple vehicles under a single account, making it convenient to manage toll payments for different vehicles without needing separate accounts.
To use your NextPass account with a rental car, simply add the rental car's license plate number to your existing account, mark it as a rental vehicle, and set your rental car period for when you will be utilizing this rental car. This enables the tolling agency to recognize the vehicle and charge the appropriate tolls directly to your NextPass account as you drive through tolls.
Please note:
1. If you setup your rental vehicle as a personal car, you are responsible for deactivating the rental car from your profile at the end of the rental period. If you do not, you will be responsible for any tolls associated with that vehicle license plate until the vehicle is deactivated from the profile. This is why we recommend only adding rental vehicles in the rental vehicle portal. If you properly setup the rental vehicle through the rental portal, NextPass will automatically deactivate the rental vehicle from your profile at the date and time you specify your rental period will end.
2. Rental car coverage is NOT available in Texas.
To cancel your NextPass account, please follow these steps:
1. Open the NextPass app or website: Start by launching the NextPass app on your mobile device or visiting the NextPass website.
2. Access account settings: Navigate to your account section of the app or the website.
3. Select "Personal Information"
4. Click on "Delete Account"
5. Follow the prompts: Once you select the cancellation option, follow any prompts provided to confirm your decision. You may be asked to provide feedback or confirm your identity.
Please note that upon cancellation, your payment information may be retained for up to sixty days as outlined in the Terms and Conditions, in case there are any outstanding transactions that need processing. Please be aware that uninstalling the app alone will not close your account or deactivate your vehicle information with NextPass.
We're sorry to see you go. If you have any further questions or need assistance, please don't hesitate to reach out to our support team.
If you've forgotten your password for your NextPass account, resetting it is a simple process. Here’s how to do it:
1. Open the NextPass app or website: Start by launching the NextPass app on your mobile device or visiting the NextPass website.
2. Select "Forgot Password?": On the login screen, look for the "Forgot Password?" link and click on it. This will direct you to the password recovery process.
3. Enter your email address: Provide the email address associated with your NextPass account. Make sure it is entered correctly to ensure you receive the reset instructions.
4. Check your email: After submitting your email, check your inbox for a password reset email from NextPass. If you don’t see it in your inbox, be sure to check your spam or junk folder as well.
5. Follow the instructions: Open the email and click on the provided link to reset your password. You will be prompted to create a new password. Make sure to choose a strong password that you can remember.
6. Log in with your new password: Once you've successfully reset your password, return to the app or website and log in using your new credentials.
If you encounter any issues during this process or do not receive the reset email, consider reaching out to NextPass customer support at support@nextpass.io for further assistance. They are available to help ensure that you regain access to your account swiftly.
Activating your vehicle on NextPass is a quick process that typically takes only a few seconds. After you complete your account setup and register your vehicle's license plate , you should see an "Active" status displayed on your vehicle's detail page. This indicates that your vehicle is ready to use NextPass for toll payments.
Once activated, you can start using NextPass immediately on supported toll roads. It's important to ensure that you have removed your vehicle from and previous tolling accounts and removed any existing transponders/toll tags from your vehicle, as having them may interfere with the NextPass system. If you encounter any issues or do not see the active status, you may want to refresh the app or contact customer support for assistance.
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We’re happy to answer any questions.