Payments, Refunds and Pricing
FAQs
There's no action needed on you part. Your credits will be automatically reedemed on your next toll road trip.
NextPass accepts foreign credit or debit cards, regardless of their country of origin or currency. However, please keep in mind that charges will always be applied in US dollars. As a result, your bank may apply exchange fees.
If your card is lost or stolen, cancel it with your bank. Please note that even if your card is canceled, charges will still accrue with NextPass. To avoid toll fines and account issues, add a new card quickly and set it as the default payment method.
When you pay for a toll in a cash lane, NextPass won't charge you.
Unfortunately, no. All vehicles registered on your account will be charged through the same payment method.
Spot a Correction in the Tolls or Payment tab? It means there might have been an error in a previous trip charge. Corrections can either increase or decrease the toll amount. For more details, simply click on the Correction in the Tolls or Payments tab to view the specifics. Stay informed and ensure accurate charges with NextPass.
With NextPass, you can enjoy seamless travel on toll roads, bridges, tunnels, and express lanes. Say goodbye to violation fees and hello to cashless toll lanes. However, please note that NextPass does not cover gated toll booths with swing arms or gates.
You can use the new credit or debit card immediately.
If you receive a charge for a trip you did not take, please verify that the license plate entered in your NextPass account is correct.
If the issue persists, contact our support team via email, chat, or phone for further assistance.
Email: support@NextPass.io
Phone: 1-888-814-7766. Monday through Friday, 9 am to 5 pm EST, available in English and Spanish.
With NextPass, toll payments are automatically processed. There's no need for manual confirmation.
Enjoy the convenience of seamless and hassle-free toll payment with NextPass.
Toll charges could take up to 45 days to be posted on your NextPass account from the day of the trip. It may take up to 45 days for toll charges to appear on your NextPass account from the day of your trip.
This timeframe allows for the processing and verification of toll transactions by the respective toll agencies. Rest assured that we strive to promptly update your account with accurate toll charges.
We appreciate your patience during this period.
NextPass applies a 15% processing fee to the toll amount. This includes the pass-through fees from our payment service providers and credit card merchants. For Virginia only, NextPass applies the processing fees charged by the state toll agencies.
Your credit will be automatically applied to pay for your tolls.
No. Only credit cards, debit cards, Apple Pay, and Google Pay are allowed as a payment method.
Absolutely! You will receive an email notification for every charge made to your card.
To stay even more informed, we highly recommend enabling push notifications. This way, you'll receive real-time updates and never miss any important payment notifications from NextPass.
Manage your payment methods effortlessly with NextPass. Simply follow these steps:
1. Open the app and go to the menu bar at the bottom.
2. Select "Account" and then "Payment Methods".
3. From there, you can add a new payment method, delete an existing one, or change your default payment method.
4. It's crucial to keep your default payment method valid to avoid toll violation fees.
Spot a Refund in NextPass's Tolls or Payment tab? It means you were mistakenly overcharged for a trip. Click on the Refund in the tab to view the details of the reimbursement. NextPass ensures fair and accurate toll charges for a hassle-free experience.
Accessing your payment history and toll statements with NextPass is quick and easy. Simply follow these steps:
1. Open the app and go to the menu bar at the bottom.
2. Select "Activity" from the options.
3. Click on the "Payments" tab to view your payment history.
4. To download your toll statement for free, tap on "Account" in the menu bar.
5. Finally, select "Toll Statement" to access and download your statement.
Yes. You can add additional credit or debit cards on file as your backup payment method. If one fails to process, we'll try the next card in your account.
You can use a credit card, debit card, Apple Pay, and Google Pay.
No, there is no minimum balance required with NextPass. You will only be charged for the trips you take, eliminating the need for upfront payments or maintaining a specific account balance.
Once the payment is successfully charged to your credit or debit card, you will receive a toll receipt by email. Typically, this charge occurs within 1 or 2 business days after the date of your trip. However, please be aware that toll road operators may have varying timeframes for processing toll transactions, which can affect the receipt issuance. In certain cases, it may take up to 45 days for you to receive the toll receipt by email. We appreciate your understanding and assure you that we strive to provide prompt and accurate receipts for your toll transactions.
Toll agencies determine prices based on various factors, including vehicle type, distance traveled, and maximum toll prices for dynamic tolling facilities. 1. Vehicle type: Toll rates may vary depending on the type of vehicle you are driving. Different rates might apply for passenger cars, motorcycles, trucks, or other specialized vehicles.
2. Distance-based pricing: Some toll systems calculate charges based on the distance traveled. The longer the distance covered on the toll road, the higher the toll amount.
3. Dynamic tolling facilities: In certain cases, toll agencies implement dynamic pricing, where toll rates fluctuate based on real-time traffic conditions. These systems aim to manage congestion by adjusting toll prices accordingly. It's important to understand that toll pricing structures can vary among different toll facilities and regions. For specific details on toll rates and pricing factors, we recommend checking with the relevant toll agency or referring to their official documentation.
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We’re happy to answer any questions.